Customer rating
4.7 / 5 based on 23 ratings (17 written reviews)
Recent reviews
Excellent. Knowledgeable and friendly. Explained everything that had to be done. Very helpful
— Judy T. ,
Kristin was a pleasure to work with. She took the time to listen to my needs and answer any questions I had from booking the appointment to picking my vehicle.
— Kim Phuong T. ,
Needs more orientation on existing billing practices. Pay more attention on customer history of services. Spending more time updating customer on future services opportunities.
— John E. ,
Great
— Tom H. ,
They were great, fixed my items and explained everything done. The windshield took longer because it was mixed up on timing but not the teams fault just some communication mishaps.
— Tina H. ,
I had a very complicated repair and Kristen was super helpful. She communicated often and was very pleasant and cheerful. She truly is one of Bloomington Acura’s best assets!!
— Lisa M. ,
Great experience and communication. My only comment is that my car service took over 24hrs and was worked mostly the days after I dropped off the car. I was given a rental so no problem. However when I called to drop off the car 40 minutes later, I was told that it was not possible.
— Aspasia N. ,
Amazing experience with her. She is a bright spot when dealing with car issues. When I have an issue with any of my cars, it doesn’t bother me much because I know I’ll be taken care of instead of taken advantage of. I truly appreciate her overall professionalism and trustworthiness. Honestly would probably go elsewhere if she wasn’t there.
— Thomas S. ,
Kristin was great to work with. My wife’s RDX had an infotainment system that kept disconnecting with a network error. The first visit led to a wiring harness replacement, and when the issue came back, we returned for a second appointment. This time the team took their time to dig in and fully resolve it. Kristin was communicative, patient, and easy to work with throughout. I’d gladly work with her again.
— Brian S. ,
very knowledgeable and helpful.
— Lois S. ,